Full session (30 minutes)

In the early months of our venture, we wanted to validate our idea for a chatbot. Instead of developing chatbot capabilities in our MVP, we built a system for human operators. We learned a lot about our users, and pivoted twice in 5 months (eventually switching to a web-app solution). In this talk I'll explain how to get into the mindset and principles for creating such a flexible architecture.

Rachel Ebner