Analytic data, heat maps and screen recordings are the bread and butter of improving the user experience. By using these tools, we can literally see and understand our users’ behavior and from there, translate these insights into an even better experience.

But do these tools help us understand and solve technical problems? Here at Soluto, yes! They help us in understanding our users’ experience from a technical perspective.

In this session, I’d like to share how common tools like screen recordings help us troubleshoot through our users’ eyes. This process gives us invaluable data and helps us gain empathy for our users in order to turn our products from good to exceptional.