We all have them - admin pages or back-office tools - but nobody really wants to invest in them. This is a story about how two human errors in a single admin page - independently and within 24 hours - almost lost us a huge customer. We’ll explore together how reliable admin pages may turn dangerous as organizations grow, and how a change in our mindset allowed for an improved product with happier users. This talk attempts to sharpen your instincts - you’ll understand when an admin page is actually an application in disguise.